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Manage your returned merchandise with one fingertip and reduce the touches, cost, and hassles.
Reverse logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities are included in the definition of reverse logistics.
Reverse logistics also includes processing returned merchandise due to damage, seasonal inventory, restock, salvage, recalls, and excess inventory.
It also includes recycling programs, hazardous material programs, obsolete equipment disposition, and asset recovery.
In US, customer returns represent 6% of retailers’ total revenues or 210 billion a year. In computer industry, due to the short product life cycle, the return rate has increased to 12%. In some businesses, returns can lower profits by as much as 25 percent. Reverse logistics is a serious business. Effectively and cost efficiently recover the value from returns has become an emerging issue.
More and more companies are turning their attention to reverse logistics strategies and processes in an attempt to improve profitability and customer satisfaction.
Value
 Efficiency, accuracy and timeliness in reverse logistics activities are the priority for leading manufacturers.
ARC's dedicated employees at our Reverse Logistics Service understand how to best meet our customers' requirements.
ARC's Reverse Logistics can provide our clients following values and benefits:
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Quick Turn Around Time
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Maximize Asset Recovery Value
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Maximize Returns Processing Speed
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Minimize Processing and Logistic Cost
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Minimize Inventory Levels
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Real-Time Visibility
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Rapid Feedback on how to Improve Products
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Streamline Process Between Groups
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Waste Reduction
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Share Best Practice
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Facility and Technology Security
Services
 According to recent statistics, 73% of electronic products returned have no defectiveness and have value for resale. Failure to address the management importance of reverse logistics leads not only to revenues lost and additional expenses but also employee frustration.
Efficiency, accuracy, and timeliness in reverse logistics activities are the priority for leading manufacturers. ARC offers a complete line of reverse logistics services ranging from equipment acquisition to equipment disposition to help manufactures manage this increasing burden and reduce the cost to their bottom-line.
Our reverse logistics services are designed to meet the market needs. At the end of the process, our customers receive complete reports documenting key information such as model number, serial number, action performed, material breakdown categories, weight, value and final disposition.
The reports provide our clients visibility of how their products are processed. And it makes it easy for our customers to finalize their accounting functions. Our detailed reports are also critical documents for any internal or external audit.
Our Service includes:
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Centralized Returns Operations.
Reorganize all returned items, types, people and processes into one centrally managed group is the cornerstone for change and success.
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Dedicated Project Leader
A leader with senior management authority (and budget) to oversee and manage all aspects of Returns processing will drive significant change and improvements.
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Develop Very Defined Business Processes
Returns are complex, multi-process transactions. Good processes will help to quickly respond and resolve the customer return recover the highest value possible from each returned item.
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Link the Business Processes
Our processes and systems streamline through each process and between each group with “One Touch” and “Automated” handoffs for the items and the related data. These links will generate the largest processing savings, reduce issues or errors and significantly reduce reconciliation time between groups.
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Gather Accurate Data
Careful and detailed data collection through each step of a Return with a verifiable audit trial can result in big payoffs and good metrics to assess performance.
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Ensure Real-time Visibility
Real-time Visibility to all processing groups, 3rd party service providers, managers, clients and customers enable immediate resolution of issues.
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Continuous Improvement of Process
We actively monitor our process and follow by immediate action to create a “One Touch” automated process will eliminate the stress and continually improve your system. |